Privacy Policy

  PRIVACY PROTECTION POLICY

HotCool Wear is committed to respecting the personal privacy of its customers, partners and users of our services. All personal information held or collected by HotCool Wear is protected under the Personal Information Protection & Electronic Documents Act, which Act was created to ensure all Canadians' basic right to privacy is upheld.

PRIVACY POLICY

We respect your privacy. Protecting your privacy and the confidentiality of any personally identifying information is fundamental to the way we do business with you at HotCool Wear, whether over the internet, on the telephone or in person at our offices.

HOW, WHERE AND WHY WE COLLECT PERSONAL INFORMATION

-  From you directly

In order to purchase an clothing item or an cosmetic product, there is basic information we require. This information is necessary in order to identify you, contact you, or process your purchase. These may include:

  • Name
  • Address
  • Phone number
  • Fax number
  • Email
  • Credit card number and expiration date
  • Language preference
  • Country information

We will not release your personal information to any third party or company for the sole purpose of mailing lists or other promotional activities.

      Who will we disclose some of your personal information to?

  • Shipping/Delivery companies for the purpose of completing your business with us
  • Information required to be disclosed by a law enforcement agency

      What do we do with the information once collected?

  • We do not keep Credit Card information in any of our files, we solely use it to complete your transaction, payment wise.
  • Other personal information we will only store in our systems for as long as it is required by law; after which we will shred it.

Any changes to the Privacy Act will be immediately updated on this page.

You always have the right to refuse to give out your personal information; however, you will be advised that you may not be provided with the services and/or products, which you are requesting due to the lack of information necessary for the completion of the transaction.

For specific inquiries or concerns relating to HotCool Wear's security and privacy policies and practices, you can contact our Privacy Officer at: info@hotcoolwear.com

Alternatively, feel free to call:  416 968-7252 Monday - Friday between 9 and 5